If your client experiences problems logging in, there can be different causes for that. You can do this:

  1. Check if his/her account was created using the correct email address. 
  2. Send the welcoming mail again. After that, your client can set up a new password. You can send a new welcoming mail via the Details page in the client dossier. 
  3. Go to the frequently asked questions about logging in page. Maybe you can find a solution to your problem there.

Do none of these steps help? Please contact the helpdesk via the contact details provided on the bottom of each page in your Minddistrict platform.